Privacy policy
Privacy and data handling
QuestOmics is built for scientific work that requires strong data stewardship, clear operational boundaries, and predictable handling of uploaded sequencing data. This policy explains what we collect, why, and what we will never do with it.
Last updated: May 2026
Information we collect
- Account information: your name, email address, and institution, used to create and secure your account.
- Uploaded data: the sequencing files you choose to upload (FASTQ reads, assembled FASTA, and MAG files) and the analysis results generated from them.
- Operational data: basic usage and diagnostic information needed to run analyses, monitor jobs, and keep the platform reliable.
How we use your data
We use your data only to operate the service you asked for: running the analyses you configure, generating interpretable results and reports, maintaining your workspace, and providing support. We do not sell your data, and we do not share it with third parties for their own purposes. When you delete your data from your workspace, it is automatically removed from our servers as well.
We do not use your data for external research
Your uploaded sequencing data and analysis results are processed solely to deliver the outputs you request. They are never used for external research, never pooled into external datasets, never sold, and never used to train external models. Your data belongs to you and your study, not to us.
Where your data is stored
Your data is stored on our private, secure hardware in the EU. Access is restricted to the systems and personnel required to operate the platform.
Data retention and deletion
You stay in control of your data. You can delete individual files, projects, and analysis results from your workspace at any time. When you delete your account, the data associated with it is removed from active systems.
Service providers
We rely on a limited set of infrastructure providers strictly to operate the service. They process data only on our instructions and are bound by confidentiality. They are never permitted to use your data for their own purposes.
Your rights and contact
You can access, export, and delete your data from within your workspace. For any privacy question, or to request assistance with your data, contact us through the support options available in your QuestOmics workspace.